Safeguarding & Complaints Policy for Parents

This policy was last updated on October 20, 2025.

The safety and wellbeing of every child in my care is my highest priority.
I follow the principles set out in Working Together to Safeguard Children (2023) and Keeping Children Safe in Out-of-School Settings Guidance (gov.uk) to create a safe, respectful, and responsive environment.

If you have any concern that a child is at risk of harm, abuse, neglect, or unsafe practice:

1. Immediate Action

Speak to the Club Provider (Designated Safeguarding Lead):

• • • Name: Beth Neale
    • Phone: +44 7858 361 758
    • Email: beth@freedomofmotion.co.uk
    • If a child is in immediate danger, call 999.

2. If You Are Not Satisfied or Cannot Reach the Provider

Contact your Local Authority Children’s Social Care (MASH/Front Door):

• • • Phone: 01793 464646 (choose option 2) [Mon-Thurs 08:30 – 16:40; Fri 08:30 -16:00]
    • Out of hours: 01793 436699
    • Email: contactswindon@swindon.gov.uk
      • You can also contact the NSPCC Helpline (24/7) on 0808 800 5000.

 3. Confidentiality

• • • All concerns will be handled sensitively and in line with data protection requirements.
    • You do not need proof—any reasonable concern will be taken seriously.

If you wish to raise a complaint about the club’s service, practice, or behaviour:

1. Informal Resolution

• • • Speak directly to the Provider as soon as possible (in person, phone, or email).
    • I aim to respond within 5 working days.

2. Formal Complaint

If the issue is not resolved, submit a written complaint to:

• • • Email: beth@freedomofmotion.co.uk
    • A written letter addressed to Beth Neale via the Brook Field Primary School, Tregoze Primary School or Oliver Tomkins Primary School office

A written acknowledgement will be sent within 5 working days and a full response provided within 15 working days.

3. Escalation

If you remain dissatisfied, you can contact:

• • • Brook Field Primary School: Rachel Taylor, Head Teacher and Designated Safeguarding Lead: 01793 874582
    • Tregoze Primary School: Mrs Helen Tudor, Head Teacher and Designated Safeguarding Lead: 01793 876800
    • Oliver Tomkins Primary School: Dr K Cook, Head Teacher and Designated Safeguarding Lead: 01793 870471
    • Local Authority Children’s Services (for safeguarding-related complaints); 01793 464646 (choose option 2)

All concerns and complaints will be:

• Logged with date, details, and outcome.
• Retained securely for at least three years in accordance with GDPR.

This policy is reviewed annually or sooner if legislation or guidance changes.
Last reviewed: 20^th October 2025
Next review due: 20^th October 2026